FAQ
Are the rattan sofas weather-resistant? Yes, our rattan sofas are crafted with weather-resistant materials designed to withstand outdoor conditions like sunlight, rain, and mild wind. However, prolonged exposure to extreme weather (such as heavy storms or intense heat) may affect their longevity. We recommend covering them or storing them indoors during harsh seasons to extend their lifespan.
What materials are used for the patio tables and chairs? Our patio sets combine durability and comfort. Tabletops are typically made of weatherproof materials like HDPE wicker, aluminum, or tempered glass, while chair frames use rust-resistant aluminum or reinforced rattan. Cushions are filled with quick-dry foam and covered in water-repellent fabric for outdoor use.
How do I choose the right size sun umbrella for my space? Consider the area you want to shade. A 7-8 foot umbrella suits small patios or bistro sets, while 9-10 foot umbrellas are ideal for larger seating areas (like 4-6 person patio sets). Ensure the umbrella’s base is sturdy enough to support its size—heavier bases are recommended for windier locations.
Order & Payment
Can I modify or cancel my order after placing it? Orders can be modified or canceled within 24 hours of placement, provided they have not yet been processed for shipping. After this window, modifications are no longer possible, and cancellations will be subject to our return policy (including restocking fees and return shipping costs).
Which payment methods do you accept? We accept major credit cards (Visa, Mastercard, American Express), debit cards, and secure digital payment methods. All payments are processed through encrypted gateways to protect your financial information. No additional fees are added at checkout—shipping costs are displayed clearly before payment confirmation.
Shipping & Delivery
How long does delivery take? Standard delivery takes 5-10 business days for most regions. Larger items (such as full rattan sofa sets) may take 7-14 business days due to specialized handling requirements. A tracking number will be sent once your order ships, allowing you to monitor its progress.
Will I be charged additional fees for international shipping? International orders may be subject to customs duties, taxes, or import fees, which are determined by your local customs regulations. These fees are the responsibility of the recipient and are not included in the order total. We recommend checking your local customs policies before ordering.
Returns & Warranty
What is your return policy? Non-defective products can be returned within 30 days of delivery, provided they are in unused, original condition with packaging. Return shipping costs and a restocking fee apply. Defective or damaged items must be reported within 48 hours of delivery—we will arrange a replacement, repair, or refund at our discretion.
Does the furniture come with a warranty? Yes, all our products include a standard warranty covering manufacturing defects for a specified period from delivery. The warranty does not cover damage from improper use, normal wear and tear, or extreme weather. Proof of purchase is required to claim warranty benefits.