Shipping Policy
This Shipping Policy outlines the terms and conditions for the delivery of your outdoor furniture purchases, including patio sets, sun umbrellas, and rattan sofas. We are committed to ensuring your items arrive safely and efficiently, while keeping you informed throughout the entire shipping process.
All orders are processed within 2-3 business days after payment confirmation. Processing time may be extended during peak seasons, holidays, or due to unforeseen inventory adjustments, but we will notify you promptly if there is any delay in preparing your order for shipment. Please note that business days exclude weekends and major holidays.
Delivery times vary based on your location and the size of your order. Standard delivery typically takes 5-10 business days for most regions. For larger items such as rattan sofas and complete patio sets, delivery may take 7-14 business days due to their dimensions and the need for specialized handling. A tracking number will be provided once your order has shipped, allowing you to monitor its progress directly through the carrier’s platform.
We take great care in packaging your outdoor furniture to prevent damage during transit. Sun umbrellas are wrapped in durable, moisture-resistant material and reinforced with cardboard sleeves to protect frames and canopies. Rattan sofas and patio桌椅 are secured with bubble wrap, foam padding, and sturdy cartons to safeguard against scratches, dents, and structural damage. Despite our thorough packaging, if your item arrives damaged, please inspect it immediately upon delivery and follow the claims process outlined below.
Shipping costs are calculated based on the weight, dimensions, and destination of your order. These costs will be clearly displayed at checkout before you complete your purchase, so there are no hidden fees. We occasionally offer free shipping promotions for eligible orders; details of such promotions will be listed on our website during the promotional period.
For international shipments, additional customs duties, taxes, or fees may apply, which are the responsibility of the recipient. We do not have control over these charges, as they are determined by the destination country’s customs regulations. Please familiarize yourself with your local customs policies before placing an international order to avoid unexpected costs.
If your order arrives damaged, defective, or with missing parts, please contact us within 48 hours of delivery. You will need to provide photos or videos of the damaged item, the packaging, and the shipping label for our team to assess the issue. We will then arrange for a replacement, repair, or refund at our discretion, depending on the nature of the damage. Failure to notify us within the 48-hour window may result in delays or limitations in resolving your claim.
We are not responsible for shipping delays caused by external factors, including but not limited to carrier delays, weather conditions, customs hold-ups, or incorrect shipping information provided by the customer. To ensure smooth delivery, please double-check your shipping address at checkout. If an order is returned to us due to an invalid or incomplete address, you may be responsible for additional re-shipping fees.
If you wish to cancel your order after it has been shipped, you will be responsible for the return shipping costs, and a restocking fee may apply once the item is received and inspected. For orders that have not yet been shipped, cancellation requests can be submitted within 24 hours of purchase for a full refund.
Our goal is to make your shipping experience as seamless as possible. If you have any questions or concerns about the status of your order, please refer to your tracking information or reach out for further assistance. We appreciate your understanding as we work to deliver quality outdoor furniture to your doorstep.